Flybe to Rome

In my head I hear Frank Sinatra croon “Fly Me to the Moon. ..” Ok so I’m more Flybe to Rome but hum along with me I bet you can’t help yourself now can you?

Anyway I digress from my point, which was this…. Time out was required and it had to involve minimal time on the roads. Hence our wonderfully easy and pain free travel from Cardiff to Rome using Flybe

And even though I am sat writing this at Bistro Fiumicino because of a 2HR 20MIN delay for the flight home., I still feel pretty chilled. Fiumicino airport is light bright and airy. Flybe advised us of the delay straight away  (although not the reason) and provided vouchers for food and drink.  And we’ve (have Hubby in tow) just spent 4 wonderful days in THE most amazing capital city.  Plus, when we do eventually touch down in the UK, it will be in Cardiff which is a teeny-weeny easy- peasy airport to navigate and a simple bus transfer to our sons house before a relatively short, but certainly straightforward drive home.

So, the reason for the delay was not the weather in Cardiff.. I thought this a bit odd because, at worst, Cardiff weather might be a bit ‘dreary’… I mean it was pretty improbably that Hurricane Blodwen had hit.

I found out because of the prompt (and unexpected ) response I received to a tweet I made to Flybe

So ‘Thankyou’ Sophie from Flybe. Problems can’t always be avoided.  Sometimes they happen and it’s how we handle them that matters. This is when a company can shine or fall flat on it’s face. It’s that monumental component of business that most businesses throw by the wayside in their pursuit of new customers and profits. However, keeping an existing customer is much more cost effective and I’ll cerainly be using Flybe again. Customer service is EVERYTHING….

 

CONVERSATION BETWEEN BERNI_BENTON AND FLYBE #5875152

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  Berni_Benton @Berni_Benton 

  @flybe so what’s the true reason for the 2hr+ delay to 11:25 flight BE4542? Rome blaming Cardiff weather

  flybe @flybe 

  Replying To: @Berni_Benton

  Hi Berni, thank you for getting in touch and I am sorry to hear that your flight has been delayed. I have checked this and can see that the delay has been caused by a late incoming aircraft, the previous flight Cardiff to Rome suffered at technical fault this morning. Your flight is now estimated to depart at 13.40 local time. I am extremely sorry for the inconvenience caused – Sophie

  Berni_Benton @Berni_Benton 

  @flybe Thankyou for the info. Better have another proper cappuccino