Tag Archives: communication

Flybe to Rome

7 Oct

In my head I hear Frank Sinatra croon “Fly Me to the Moon. ..” Ok so I’m more Flybe to Rome but hum along with me I bet you can’t help yourself now can you?

Anyway I digress from my point, which was this…. Time out was required and it had to involve minimal time on the roads. Hence our wonderfully easy and pain free travel from Cardiff to Rome using Flybe

And even though I am sat writing this at Bistro Fiumicino because of a 2HR 20MIN delay for the flight home., I still feel pretty chilled. Fiumicino airport is light bright and airy. Flybe advised us of the delay straight away  (although not the reason) and provided vouchers for food and drink.  And we’ve (have Hubby in tow) just spent 4 wonderful days in THE most amazing capital city.  Plus, when we do eventually touch down in the UK, it will be in Cardiff which is a teeny-weeny easy- peasy airport to navigate and a simple bus transfer to our sons house before a relatively short, but certainly straightforward drive home.

So, the reason for the delay was not the weather in Cardiff.. I thought this a bit odd because, at worst, Cardiff weather might be a bit ‘dreary’… I mean it was pretty improbably that Hurricane Blodwen had hit.

I found out because of the prompt (and unexpected ) response I received to a tweet I made to Flybe

So ‘Thankyou’ Sophie from Flybe. Problems can’t always be avoided.  Sometimes they happen and it’s how we handle them that matters. This is when a company can shine or fall flat on it’s face. It’s that monumental component of business that most businesses throw by the wayside in their pursuit of new customers and profits. However, keeping an existing customer is much more cost effective and I’ll cerainly be using Flybe again. Customer service is EVERYTHING….

 

CONVERSATION BETWEEN BERNI_BENTON AND FLYBE #5875152

  • 545574489's profile image

    Berni_Benton @Berni_Benton 

     so what’s the true reason for the 2hr+ delay to 11:25 flight BE4542? Rome blaming Cardiff weather

    flybe @flybe 

    Replying To: 

    Hi Berni, thank you for getting in touch and I am sorry to hear that your flight has been delayed. I have checked this and can see that the delay has been caused by a late incoming aircraft, the previous flight Cardiff to Rome suffered at technical fault this morning. Your flight is now estimated to depart at 13.40 local time. I am extremely sorry for the inconvenience caused – Sophie

    Berni_Benton @Berni_Benton 

     Thankyou for the info. Better have another proper cappuccino

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Have an opinion and don’t be afraid to express yourself…..

19 Sep

It’s probably fair to say that in the world of democracy, debate, freedom of speech and public access to information the road around here has been somewhat pot-holed and winding and subject to hidden dips.

When we compare ourselves with much of the world we live in a liberal, free thinking society where everyone can have an opinion, speak their mind and state their views without fear of retribution.

Freedom means the right of people to assemble, organize, and debate openly.” – Hillary Clinton

Personally I love a good old debate and even a heated discussion with friends, acquaintances, strangers and professionals with alternative views to mine.  I welcome the challenges, thought processes, analysis and outcomes of these.  Sometimes my views express those of the majority, sometimes not.  Sometimes they raise awareness of situations that others may not, but would benefit from being aware of or having the opportunity to comment on, sometimes not.  Sometimes I come away with a changed opinion on receipt of new information and different viewpoints.  Often I come away wiser.

People always have an opinion. Doesn’t mean it’s right, doesn’t mean it’s wrong, but we have to respect their opinion.” – Michael Clarke Duncan

Very rarely do I take a difference of view as a personal affront.  Democracy and life in a free state encourage this.  Friendship and business allow for and compromise this.  I have many friends with different views to me on many topics, including ‘the biggies’ – you know, the ones that should be avoided at dinner parties – politics, religion, sexual preferences.  I actually enjoy these topics over a meal, but only if those I’m with can accept alternative positions (excuse the pun to point 3!) without being personally offended.  No-one wants to upset friends so sometimes it is prudent to agree to differ and avoid those topics.

Truth is one forever absolute, but opinion is truth filtered through the moods, the blood, the disposition of the spectator.” – Wendell Phillips

However in business and community issues there are often times when differences in opinion and preferred outcome need to be vociferously defended or challenged.

If you take a strong stance and have a clear opinion or statement on any subject …, you’re going to polarize people. And without that polarity, there’s no discussion. Discussion is what I want, which means that I’m fine with the consequences.” –Tim Ferriss

For various reasons this last 12 months or so have seen this arise on a few occasions.  Sadly, despite the intention to the contrary, some professional people have chosen to take the challenges personally.  It’s very sad to see people still angry and offended by issues that were not personally theirs to start with, long after the issue has been resolved or forgotten.  These issues were challenged on principal and prospective outcome rather than attacks on any individuals personality.

I love argument, I love debate. I don’t expect anyone just to sit there and agree with me, that’s not their job.” – Margaret Thatcher

Over time, changes in priority, personnel, the arrival of new issues and (to be honest) downright boredom to continue, seem to have begun to bring forth a more relaxed, commonsense and balanced dialogue.  Plus, I’m glad to say, the majority of the people involved, and certainly those whose input, views, actions and opinions I respect, have returned to, or remained on friendly, polite and respectful terms.  Despite the ongoing difference of opinion on the subjects concerned. We have (and, here we show evidence of effective democratic process) reached a point where we can move on having resolved some issues, bypassed others and decided that some are simply not important enough to continue expending energy on.

“What we have to do… is to find a way to celebrate our diversity and debate our differences without fracturing our communities.” – Hilary Clinton

I hope we have all learned lessons, moved forward, and come out of the debate with our consciences intact our honour upheld and our understanding of each other all the greater.

Remember, for every war the ‘good guys’ are those on whose side you are sat, the enemy is always the opposing side!

“Everything we hear is an opinion, not fact.  Everything we see is a perspective, not the truth.” – Marcus Aurelius

We should never be afraid of speaking our minds or stand up on issues that we feel important.  But we should also remember to realise that not everyone will have the same view but we can all live together despite our differences and sometimes, we should celebrate those differences.

If all mankind minus one were of one opinion, mankind would be no more justified in silencing that one person than he, if he had the power, would be justified in silencing mankind.” – John Stuart Mill